PRE-ORDER
Pre-order items will be processed like a normal order but shipped at a later date. You will receive a confirmation once your order has been shipped.
Shipping and Delivery
| Service | Delivery | Cost | Orders $59+ |
| United States | 5-10 Business Days | $5.95 | $0 |
| Canada | 5-10 Business Days | $7.95 | $0 |
| International | 10-15 Business Days | $15 | $6.95 |
SHIPPING TIME
We do our best to process purchases placed during normal business hours (Monday through Friday). Please allow 1-2 days for our team to pick and pack your order. Shipping timeframes are in addition to our processing times.
Shipping times are estimates only. Actual delivery times may vary depending on shipping location. Please note that orders placed during the holiday season and sale periods may take 5-10 business days to process and ship.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
DELIVERY TIME
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
ORDER TRACKING
Once your order has shipped you should receive a confirmation with your tracking number and link attached.
CHANGE OR CANCEL AN ORDER
To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or change an order once it has been placed.
However, you can always send emails to our customer care team at hello@shop91.com and we will do everything we possibly can to help you you.